For one of the last times Conestoga College students will once again line up in front of the Service Hubs at the college campuses to get their bus pass. In September a bus pass will be included in tuition, however until then you will still need to purchase your bus pass separate.
I work in the CSI Service Hub at the Doon campus and I fully understand how long and horrible these lines can get. Not only is it stressful for you to wait in line, but me and my fellow staff are also under a lot of pressure to serve you as quick and efficiently as possible. As someone who is going onto her 6th semester of selling bus passes I thought I would pass on some tips and tricks about avoiding the line and making the process smoother for both you and us.
- Have a OneCard
This may seem like an obvious tip, but for someone who is new to the College you may not know that your bus pass becomes part of your OneCard. So, go get that first because we can’t give you a bus pass without it.
- Have your proof of enrollment form and payment out and ready
This form can be found in your student portal under the My Courses tab. It doesn’t have to be printed out but having it up and ready on your phone will save everyone time. If everyone’s phone takes 1 minute to load, you can only imagine how much time it will consume when you have to wait for the 200 students in front of you to pull it up as well. Ensure that this form says Winter 2019 and that it lists you as a full-time student or we cannot get you that bus pass. Additionally, having your payment ready will also save time from having you search through your backpack for your wallet.
- Come Early
I CAN NOT stress this enough. Bus pass sales start on December 3, 2018. This means that you can get your bus pass before the semester even starts. The first day of classes is always the busiest. Prepare yourself to wait over an hour if you come on the first week. If you come before the semester even starts, prepare to wait on average less than 20 minutes. If you are not able to come until the first week of class get there early in the day. The service hub opens at 7:30am, and people will start lining up as early as 7am outside the door.
- Be polite to your CSI staff
We are well aware of how long you waited in line, but chances are we have been selling bus passes for longer. We work long and busy shifts the first week of the semester. There is no excuse for being rude or yelling at the CSI staff, it doesn’t make us want to help you any faster. Additionally, don’t try to fool us and cut the line. We see you and we will tell you to go to the back. It’s not fair to everyone else.